FAQ | Vw Kombi Transporters for Sale
Q : When would we actually own the vehicle? If that doesn’t happen until the vehicle is shipped to NZ then should your business get into difficulties we could lose the whole (and maybe completed) vehicle to creditors.
A : A question often asked by our UK customers too. We can invoice the vehicle itself out to you, our customer, on receiving the first payment. Therefore it is your asset and not ours. Payments following this will be project based expenditure. Another reason why we stage the payments; so feel people feel more reassured that work is progressing as payments are received.
Q: How do we know we are getting what we are paying for until it arrives in NZ? The internet is great but given the sums of money we would be talking about it couldn’t be relied upon. Is there a body in the UK which does independent verification of work completed.
A: Yes, the RAC independently inspect our vehicles, again to re-assure our customers. Its a big process and i want people to know that we are doing as we say we do. All are UK MOT’d by an independent company regardless of where its going to cross reference our work.
Each project is also photographically documented ( usually on a friday ) and our customers can access this at any time, generally this gives a very transparent process so you will be able to see real time what we’re doing, or not as the case may be.
Q: For vehicles over 20 years old imported into NZ complete traceability is required plus confirmation that the vehicle currently meets the original safety standards is required. For us there is risk that on arrival it is discovered it doesn’t meet those standards and therefore can’t be licensed. This is potentially a large risk for us unless there is some independent verification that the rebuild meets the original safety standard is available.
A :We’ve researched this and for classic vehicles it seems very basic. The Kombis will be brought to UK roadworthiness and then adapted where required for their respective countries of use. In this case these are carried out as such under the NZ Transport Agency guidelines. I haven’t however come across the trace back ‘from new’ as really, given their ages this would be impossible. My understanding is that their age must be documented and or confirmed, invoicing and proof of purchase from the suppling Co and the NZ road worthiness certificate obtained.
Q: How is the vehicle insured from the time of any first payment until arrival in NZ and who owns the policy? I doubt we can insure a vehicle in the UK but I’m not sure about that.
How do your guarantees work?
A: We have an umbrella policy that covers all our vehicle whilst in our “ custody, care or control “. Once shipped they are independently insured by the Shipping company.
Q: Who would undertake any work in NZ under guarantee and how would that be agreed upon and paid for.
A: Most of our vehicles we never see again, so any work is conducted by the garages our customers choose, and in line with out Warranty guidelines. We feel a 3-2-1 year mark(s) were fair and re-assuring enough for our customers. We are the only company in the Uk to offer such!
Q: In money terms there probably isn’t a lot of difference for us in buying a van in NZ and getting it rebuilt here by the time we pay duty (10%) and tax (15%) and associated costs on an imported vehicle (circa $NZ 80K). However looking at the vehicles you have up on your web site we would probably get a more consistent and better quality result from going through you. However the risks for us associated with an imported vehicle are significantly higher and may be prohibitive.
A: We have been working with the NZ TA and Uk Trade government agencies in each respective country of supply to elevate any risks. Of course, as with any extensive build such as this there may be delays or issues along the line, but importantly we’re here for our customers throughout. For us its not all about the money, we’re here because we want to be, and for a long time to boot!
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